Primal

Terms & Conditions

Effective date: 3 November 2026
Last updated: 3 November 2026

These Terms of Service ("Terms") are an agreement between you and Yavuz Gültekin Kuş ("Primal", "we", "us") and govern your use of the Primal mobile application and the website at getprimalapp.com (together, the "Service").

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Who can use Primal

• You must be at least 13 years old to use the Service.
• If you are under the age of legal majority where you live, you may use the Service only with the permission of a parent or guardian, who agrees to these Terms on your behalf.
• You must be able to form a binding contract and not be barred from using the Service under applicable law.

2. Your account

• You sign in with Sign in with Apple or Sign in with Google. You are responsible for keeping access to that account secure and for all activity under your Primal account.
• The name you choose must not impersonate anyone, infringe anyone's rights, or be offensive or unlawful. We may change or remove names that break these rules.
• You can delete your account at any time in the app (Profile — the settings button on Home or Progress — → Delete Account), or by emailing us. Deleting your account permanently removes your progress, relics, challenges, journal entries and Path. Deleting the app does not delete your account, and neither deleting the app nor deleting your account cancels a subscription: cancel it in the App Store or Google Play (Section 5).

3. Health and safety — please read

Primal is a habit and self-improvement app. It is not medical, fitness, nutritional or psychological advice, and it is not a substitute for professional care.

• Some tasks and challenges involve physical activity (for example push-ups, planks, running) or physical stress (for example cold showers). You decide whether to do them, and you do them at your own risk.
• Challenges that cut down a habit (for example smoking, caffeine or sugar) can cause withdrawal symptoms. Seek support from a doctor or a quit line where needed.
• Consult a doctor before starting any new physical activity, especially if you are pregnant, have a heart condition, high blood pressure, an injury or any other health condition.
• Stop immediately if you feel pain, dizziness, shortness of breath or discomfort. Never ignore professional medical advice because of something in the app.
• Time limits, streaks, challenge check-ins and locks are game mechanics. They are never a reason to push through pain or act unsafely.
• Adapt or skip any task that is not safe for you or your surroundings.

During onboarding you are shown a Health & Responsibility Disclaimer that summarises this section, and you must accept it to continue. Primal does not ask about your health and does not assess it: whether a task is safe for you is your decision.

4. How the Service works

• Tasks (the Daily Duty and Focus Tasks), challenges, stats, experience, levels, streaks, relics and Paths ("Game Features") exist only inside the Service.
• Task completion and challenge check-ins are self-reported. The Service is meant to support your own discipline; please use it honestly.
• We may change, rebalance, add or remove Game Features, tasks and content at any time — for example to improve balance or fix mistakes. This may affect your stats, levels or unlocked items.
• Virtual items have no monetary value. Relics, stats and similar items cannot be sold, transferred or exchanged for money, and are not your property.

5. Subscriptions and payments

• Primal is free to use. A paid subscription, Primal Pro, unlocks more — for example unlimited Focus Tasks a day instead of three, and more than one challenge at a time. It is offered monthly and yearly; prices and what is included are shown in the app before you buy.
• Purchases are made through the Apple App Store or Google Play and are subject to their terms. Payment is charged to your App Store or Google Play account when you confirm the purchase.
• Auto-renewal. Subscriptions renew automatically at the end of each period at the then-current price unless you cancel at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the period ends.
• Free trials. If a free trial is offered, it converts to a paid subscription at the end of the trial unless you cancel at least 24 hours before it ends. Any unused part of a trial is forfeited when you purchase a subscription.
• Cancelling. You can manage or cancel your subscription in your device's account settings (App Store: Settings → your name → Subscriptions; Google Play: Play Store → Payments & subscriptions → Subscriptions); the app also links there from Profile → Change Subscription. Cancelling stops future renewals; you keep access until the end of the paid period.
• Refunds are handled by Apple or Google according to their policies. We cannot issue refunds for purchases made through their stores.
• Restore purchases. If you reinstall the app or change devices, use "Restore Purchases" in the app to regain access to an active subscription.
• Price changes. We may change prices. Changes apply from your next billing period, and the store will notify you where required.
• If you are a consumer in the EU, UK or Türkiye, you may have a statutory right of withdrawal. By starting to use a subscription immediately, you acknowledge that you may lose this right once the digital content has been provided, to the extent permitted by law.

6. Acceptable use

You agree not to:

• break the law or these Terms while using the Service;
• reverse engineer, decompile, copy or modify the app, except where the law allows it;
• use bots, scripts, modified clients or exploits, or manipulate progress, streaks or purchases;
• interfere with or disrupt the Service or its servers, or try to access data that is not yours;
• send us or other users content that is unlawful, abusive, hateful or infringing;
• resell, rent or commercially exploit the Service without our written permission.

We may suspend or terminate accounts that break these rules.

7. Your content and feedback

• You keep ownership of anything you submit (for example your name, journal entries or messages). You give us a worldwide, royalty-free licence to use it only as needed to run the Service.
• If you send us suggestions or feedback (for example through "Suggest Us"), we may use them freely to improve Primal, without any obligation to you.

8. Our intellectual property

The Service — including the app, its design, artwork (relics, challenge covers, path art), text, tasks, names and logos — belongs to us or our licensors and is protected by law. We give you a personal, non-exclusive, non-transferable, revocable licence to use the app on devices you own or control, for your personal, non-commercial use, in line with these Terms and the applicable store rules.

Quotes shown in the app are attributed to their authors and remain theirs; they are included for inspiration only.

9. Availability and changes

We work to keep the Service running, but it may sometimes be unavailable, for example during maintenance or because of problems outside our control. We may update, change or discontinue the Service or any part of it. If we discontinue a paid feature you have paid for, we will give reasonable notice where possible.

10. Termination

You can stop using the Service and delete your account at any time. We may suspend or terminate your access if you seriously or repeatedly break these Terms, if required by law, or if we discontinue the Service. Sections that by their nature should continue (for example 3, 4, 8, 11, 12, 13 and 15) survive termination.

11. Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we make no warranties of any kind, express or implied, including fitness for a particular purpose, and we do not promise any particular physical, mental or personal result from using Primal. Your results depend on you.

Nothing in these Terms limits rights you have as a consumer that cannot be limited by law.

12. Limitation of liability

To the maximum extent permitted by law:

• we are not liable for any indirect, incidental, special or consequential damages, or loss of data, progress or virtual items;
• we are not liable for injury or damage resulting from tasks you choose to perform, except where caused by our gross negligence or wilful misconduct;
• our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim, or USD 50 if you have not paid anything.

Some jurisdictions do not allow these limitations, so they may not apply to you in full.

13. Indemnity

To the extent permitted by law, you agree to cover the reasonable losses and costs (including reasonable legal fees) we incur because of a third party's claim arising from your breach of these Terms or your unlawful use of the Service. This does not apply where the laws that protect you as a consumer do not allow it.

14. Apple-specific terms

If you downloaded the app from the Apple App Store:

• these Terms are between you and us, not Apple, and Apple is not responsible for the app or its content;
• Apple has no obligation to provide maintenance or support for the app;
• if the app fails to conform to any applicable warranty, you may notify Apple and Apple may refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation;
• Apple is not responsible for any claims relating to the app, including product liability, legal compliance or intellectual property claims;
• you confirm you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government list of prohibited parties;
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

Where these Terms conflict with Apple's Licensed Application End User License Agreement, the stricter terms in your favour apply.

15. Governing law and disputes

These Terms are governed by the laws of the Republic of Türkiye, without regard to conflict-of-law rules. Disputes will be handled by the courts and enforcement offices of İstanbul. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live and may bring claims in your local courts or consumer arbitration committees.

Before starting a formal dispute, please contact us at supportprimal@gmail.com — most issues can be solved quickly.

16. Changes to these Terms

We may update these Terms from time to time. We will change the "Last updated" date and, for material changes, notify you in the app or by email before they take effect. If you keep using the Service after changes take effect, you accept the updated Terms.

17. General

• If any part of these Terms is found unenforceable, the rest remains in effect.
• If we do not enforce a right, that is not a waiver of it.
• You may not transfer your rights under these Terms; we may transfer ours as part of a merger, acquisition or sale of assets.
• These Terms, together with the Privacy Policy, are the entire agreement between you and us about the Service.

18. Contact

Yavuz Gültekin Kuş
İstanbul, Türkiye
supportprimal@gmail.com